Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full. The courier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example, so we’ve extended the returns period to accommodate for that!
Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
We’re trying to. Minor delays are happening internationally.
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
**CANADA: Unfortunately, we're experiencing the longest delays on your orders. Canada Post is working hard to get through the backlog, but due to increased volumes & reduced staffing levels, it's taking a while. Please don't be concerned if your tracking doesn't update for a few days. Your parcel is still on its way to you.
We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this. If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this. Unfortunately, the Tanwara Support Team aren’t able to amend the delivery address of your order once it’s been placed.
The Tanwara family will always be a priority, and we’re doing all we can to protect the safety and well-being of our family across the world, while continuing to provide the best Tanwara experience possible, as safely as we can. For now, working from home has become the everyday norm for our entire team, with the only exceptions to this being the team members with’ business critical’ roles who must be physically present in our offices. This is a very small percentage of our entire team and we are strictly following official advice to uphold social distancing and the highest standards of hygiene for this key group. Our offices across the world have made operational changes, too - including more regular cleaning, entry/exit control and restrictions in common areas – to protect the well-being of anyone and everyone in the offices.Our attitude and approach is exactly the same throughout our supply chain. We’ve increased focus on our distribution centers to maximise safety, enforcing social distancing and minimize the spread of COVID-19. Ensuring the highest possible customer experience has always been our main driving force. In these times the health and safety of people throughout our supply chain must be our priority, so this may mean a slight delay to orders, but we trust you’ll understand, and support, the steps we’re taking in these global circumstances.TANWARA is operating as safely as we can, while giving our best to operate at the highest standards we can. We’re taking every opportunity to offer our team support and guidance as closely as possible, even while separated by distance. In true Tanwara style, we’ve introduced activities and exercises to keep everyone’s physical and mental health at its best. Our message to the Tanwara family is simple: Stay Home. Stay Safe. Save Lives. We’re stronger when we pull together.